Shipping policy
Shipping Policy
Last Updated: April 2026
Most orders ship within 1–2 business days. Here is everything you need to know about getting your parts delivered.
Free Shipping
Free standard ground shipping on all orders over $150 shipped within the continental United States.
Free shipping does not apply to Alaska, Hawaii, US territories, PO Boxes, APO/FPO addresses, expedited or express shipping methods, or oversized and freight items.
Processing Time
Most orders ship within 1–2 business days of receiving payment. Special order or oversized items may require 3–5 business days. Orders placed on weekends or holidays will be processed the next business day.
Shipping Methods and Transit Times
Standard Ground: 3–7 business days. Cost calculated at checkout.
Expedited 2-Day: 2 business days. Cost calculated at checkout.
Express Overnight: 1 business day. Cost calculated at checkout.
Transit times are estimates only and begin after your order ships. We are not responsible for carrier delays.
Where We Ship
We ship to all 50 US states, US territories (additional fees may apply), and military APO/FPO addresses via USPS only. We do not currently ship internationally. PO Box delivery is limited on large or heavy items. Expedited shipping is not available to PO Boxes or military addresses.
Carriers We Use
UPS: Standard ground, expedited, and heavier packages.
FedEx: Standard ground and express shipments.
USPS: Lightweight packages, PO Boxes, and APO/FPO addresses.
LTL Freight: Oversized items such as bumpers, suspension kits, and large accessories.
Freight Shipments
Large items such as bumpers, suspension kits, and oversized accessories may ship via LTL freight carrier. If your order ships freight:
- Inspect the shipment before signing for delivery
- If packaging is damaged request to open and inspect before accepting
- Refuse visibly damaged freight — do not sign for it
- Call us immediately at (909) 772-8050 if damage is found
- Report concealed damage within 3 business days of delivery
Important: Signing for freight without inspection waives all damage claims. Freight items are non-returnable once accepted in undamaged condition.
Split Shipments
Orders with multiple items may ship from different warehouses or manufacturers. You will receive a separate tracking number for each shipment. You will not be charged additional shipping fees for split shipments.
Order Tracking
Once your order ships you will receive a confirmation email with your tracking number. Lost your tracking info? Text (909) 772-8050 or email contact@broncoforge.com and we will send it right away.
Address Changes
Need to change your shipping address? Contact us immediately at (909) 772-8050. We can update your address if your order has not shipped yet. Once shipped we cannot reroute packages. We are not responsible for packages delivered to incorrect addresses provided at checkout.
Lost Packages
If tracking shows delivered but you have not received your order:
- Check with neighbors or building management first
- Verify the delivery address on your order confirmation
- Contact us within 7 business days of the delivery scan
We will work with the carrier to locate your package or send a replacement.
Refused or Undeliverable Packages
If you refuse delivery or a package is returned as undeliverable due to an incorrect address you provided, you are responsible for original shipping charges, return shipping charges, and a 20% restocking fee where applicable.
Questions?
Text: (909) 772-8050
Email: contact@broncoforge.com
Support Hours: Monday–Friday, 10am–5pm PST
Response Time: Usually within 2–4 hours